Legal
Privacy Policy
Last updated: January 2026. Your privacy matters — here's exactly how we handle your information.
Last updated: January 2026. Your privacy matters — here's exactly how we handle your information.
When you contact us or use our services, we may collect your name, phone number, email address, and technical information about your device necessary to diagnose and resolve your issue. During remote support sessions, technicians can see your screen only with your explicit permission and only for the duration of the session.
We use your information solely to provide technical support, communicate with you about your service requests, process payments, and improve our services. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Remote sessions use 256-bit encryption. Our technicians access only what is necessary to complete your repair and operate under a strict no-snooping policy. Sessions are never recorded without your consent, and session codes expire immediately upon disconnection.
We retain service records for quality assurance and warranty purposes. You may request deletion of your personal data at any time by contacting us at support@computer-technical-support.com or calling +1 (888) 596-0015.
Our website may use cookies and analytics tools to understand how visitors use our site and to improve the experience. You can disable cookies in your browser settings at any time.
Payment processing and remote session tools are provided by vetted third-party vendors bound by their own strict privacy standards. We share only the minimum information required for these services to function.
You have the right to access, correct, or delete your personal information, and to opt out of any non-essential communications. Contact us at any time to exercise these rights.
Questions about this policy? Call +1 (888) 596-0015 or email support@computer-technical-support.com.